FAQs

Due to licensing restrictions with our partners, the GKIDS Store can only ship orders to customers in the United States, U.S. territories, and select titles to Canada.

Shipping costs vary and will be shown at checkout. Orders of $75 or more on qualifying U.S. items receive free standard shipping via USPS, which will be automatically applied at checkout.

In-Stock Orders:
Orders are typically shipped within 48 hours of purchase (excluding weekends and holidays) via USPS, unless another shipping option is selected. Delivery usually takes 3–8 days, depending on your location. If you experience any issues, check your tracking information or contact your local post office.

Pre-Orders:
Pre-orders ship once all items in your order are ready. Standard shipping is via USPS (unless another option is selected) and typically takes 3–8 days after shipment. For release dates, see your order confirmation or the product page.

Mixed Orders:
Orders containing both in-stock and pre-order items will ship together when all pre-order items are ready.

The GKIDS Store works to fulfill orders as efficiently as possible. Unfortunately, that means we cannot make changes to an order once it has been placed.

Before placing your GKIDS Store order, you can change the shipping address from your shopping cart. Please make sure the Shipping Address is correct before placing your order.

After your order is placed you may contact the shipping carrier directly with the tracking number to see if they can reroute it to another address.

In Stock:
The GKIDS Store works to fulfill orders as efficiently as possible. Because of this, we cannot make changes to an order once it has been placed.

Pre-Order:
Orders containing pre-order items can be edited up to one week before the release date, as the entire order will be held until that date. To cancel or change the shipping address, please contact us.

If your order arrives damaged or defective, please take a photo and contact us through our Customer Inquiry Form within 30 days of delivery for assistance. If the damage is external and clearly visible, the original plastic wrap must remain intact to ensure we can explore all available options for resolution.

Please note that GKIDS is not responsible for items that are lost or stolen. If you have concerns about your package after it has shipped, please contact your local post office. You may also contact us for further assistance.

Slipcovers are a limited item included only with the first run of a film’s home video release and may not always be available, particularly for older titles. A product image showing a slipcover does not guarantee it is in stock. Orders received without a slipcover are not eligible for a full refund, though they may qualify for a standard return.</p>

If your Steelbook is missing a booklet, please email [email protected] with the affected film title(s), proof of purchase, and your mailing address. They will arrange to send you the replacement booklet.

Please check the Arcane FAQ!

All orders, including pre-orders, are charged immediately when the order is placed.

You may return most items for a refund within 30 days of delivery. 

Return shipping costs apply, and DVDs or Blu-rays must remain in their original, sealed packaging to be accepted. Once your return is received, a full refund of the purchase price and original shipping cost will be issued. To begin the return process go to our Returns Portal.

Our extended holiday return policy allows orders placed between November and December to be returned until January 15th.

For more information on GKIDS please see our About GKIDS page!

For Store Support, please contact us.

Additional Resources

To access press materials, click here.

To contact us about booking our films in your theater or festival, click here.

For career and internship opportunities at GKIDS, click here.

At this time GKIDS is not accepting unsolicited submissions of treatments, screenplays or unfinished films.